All of these problems maybe solved while working offline on the computer.

 

Connection Problems 

Using the new Texas I.S.P. Nationwide dial up service you MUST enter your texasisp email address as your username.

If you are having trouble sending mail try this. In Outlook Express click on Tools then Accounts then Properties in Mail Accounts. Click Servers and then at the bottom under Outgoing mail server put a check in “My server requires authentication” Click Apply before closing out.

 

If you are using Outlook 03 or XP

Click on Email Accounts.You want to "View or change existing email accounts" and click Next. In Email Accounts click the Change button. This should open Internet E Mail Settings. Click the More Settings button at the lower right and then click Outgoing Server. Put a check in the first option, "My outgoing server requires authentication" and a dot in "Use same settings as my incoming mail server" Click OK then Next and Finish.

 

Is the mail server rejecting your username and password? Does the name of server start with numbers such as 64.?

In Outlook Express click on Tools, then Accounts and then Properties in the mail account. Click the Servers tab. If there are numerals in the Incoming and Outgoing Servers replace them with mail.texasisp.com in both and then click Apply and Close.

 

To change your dialup access phone number  for Texas I.S.P.

 

1 Open Internet Explorer and do not go online.

 

2 Click on Settings button in dialer window or click on Tools in Internet Explorer and Click Internet Options.

 

3 Click on Connections tab at the top of Internet Options.

 

4 Radio button should be in “Always dial my Default Connection”

 

5 Click Settings button.

 

6 At the bottom of this window in Dial up Settings you should see your username.

 

7 Add @texasisp.com after your username.   Example only : thisisme@texasisp.com

 

8 Click the Properties button to the right of your username and enter 1 of the new Texas I. S. P. access numbers.

 

 

5499412 or 5499439

                                                                                                                                                                    

• Problem     My computer is not dialing or the connection window does not come up.

 

• Cure          Open Internet Explorer, click on Tools, then Internet Options, then Connections.  Put dot in “Always dial my default connection.” Click Apply then OK.

 

• Problem     Cannot connect to Texas I.S.P. using the 559 numbers. 5591555 and 5595940 or no longer valid numbers.

 

• Cure          The computer is probably not dialing the right number. Open Internet Explorer, click on Tools, then Internet Options, then Connections. Click on the connection then click the Settings button then the Properties button. Enter one of  these numbers. 5499412 or 5499439. If there is a check in the option to “Use dialing rules” remove it. Depending on the version of IE or Windows it could read “Dial using area code and dialing properties” or a reasonable facsimile.
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• Problem      My username and, or password or being rejected.

 

• Cure           Check Cap locks. Also check exactly what and how the username is entered. If you have switched to the new 549 numbers as of 7/14/04 you must enter your email address at Texas I.S.P. instead of just your username. See example at top of page. Check to see exactly what is entered and how. It must all be lower case.

 

E-mail Problems 

(except  for the connection problem these can apply to wireless customers also)

Sometimes it is best to just configure the email account again, however the old one needs to be removed before doing this. In Outlook Express click on Tools then Accounts and in the mail accounts remove the Texas I.S.P. email account. If there are more than one for Texas I.S.P. remove all of them. This does not remove any email. Now use the Add button and add a mail account using the Texas I.S.P. setup.

• Problem   Hangs up or loses connection after sending and receiving E-mail or will not stay connected.

 

• Cure        Open Outlook Express and work Offline. Click on Tools, Option and then Connection. Remove the check in “Hang up after sending and receiving” click Apply then OK.

 

• Problem   Cannot check E-mail. Error message reads. “Unable to logon to the server using Secure Password Authentication. Account: etc. etc.”

 

• Cure        In Outlook Express click on Tools, then Accounts. In the Accounts, click on the Properties button then Servers. Remove the check from “Log on using Secure Password Authentication.  “My server requires authentication” should be checked.. Click Apply then OK and close out.

 

• Problem   Cannot check E-mail. Error message reads. “The connection to the server has failed. Account: '??????', Server: 'mail.texasisp.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E” or a reasonable facsimile.

 

• Cure      In Outlook Express click on Tools then Accounts. In the Accounts click on the Properties button then the Advanced Tab. There should be no checks in any of the options. Remove all checks and only the checks. Click Apply then OK and Close out.

 

Cannot Open E-Mail Attachments in Outlook Express

SYMPTOMS

After you install Internet Explorer 6 Service Pack 1 (SP1) or Windows XP SP1 (both of which include Outlook Express 6 SP1), access to some of your e-mail attachments in Outlook Express may be removed. For example, you may experience any of the following symptoms:

·         When you click the paper clip in the Preview pane, the Save Attachments and file_name commands are unavailable.

·         When you open an e-mail message, the Save Attachments command is unavailable on the File menu, the Attach field is missing from the e-mail message, and the following message is displayed in the message alert bar at the top of the e-mail message:

OE removed access to the following unsafe attachments in your email: file_name1, file_name2

CAUSE

This behavior occurs if the Do not allow attachments to be saved or opened that could potentially be a virus option is enabled, and the e-mail attachment is determined by Outlook Express to be "unsafe". By default, the Do not allow attachments to be saved or opened that could potentially be a virus option is enabled in Outlook Express 6 SP1. When this virus-protection feature is enabled, Outlook Express uses the Internet Explorer unsafe file list and the Confirm open after download setting in Folder Options to determine if a file is safe. Any e-mail attachment with a file type that is reported as "unsafe" is not downloaded, and access to the attachment is removed.

WORKAROUND

If you are sure that the attachment is safe to download or open, use the following method: NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Turn off the Option to Use the Unsafe File List

To turn off the Do not allow attachments to be saved or opened that could potentially be a virus option:

1.      Start Outlook Express.

2.      On the Tools menu, click Options.

3.      Click the Security tab, click to clear the Do not allow attachments to be saved or opened that could potentially be a virus check box under Virus Protection, and then click OK.

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Change Your Home Page

 

Is there a site that you visit every time you browse the Web? If so, you can set it as your home page. That way, it will appear every time you start Internet Explorer or click the Home button on the Internet Explorer toolbar. You can do it. Change Your Home Page 1.             Go to the Web page you want to make your home page. 2.             On the Internet Explorer Tools menu, click Internet Options. 3.             In the Internet Options box, on the General tab, click the Use Current button. 4.             Click OK.   Tip: Minimalists, take note—you can make your home page blank, and if you're a person who wants Internet Explorer to start speedily, a blank home page can't be beat. In Step 3 above, click the Use Blank button. Internet Explorer will display a perfectly blank page every time you start up. Be careful! Some Web sites display an option to make their page your default home page. If you select this option, your current home page may be replaced without giving you a warning. To restore order, follow the steps above. Go to Your Home Page Wherever you are on the Web, click the Home button. Internet Explorer takes you straight to your designated home page.